When the law wears a human face.

Understanding the human face of insurance laws

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Someone once approached me for the meaning of “Ex-gratia” in insurance and how to go about it when your insurance company has turned down your claim on whatever ground they might have given. So if you have ever been in this situation, it is not the end of the world. You still have an option you could explore  to get a soft-landing.

“Ex-gratia” is a Latin word meaning “an act of grace”.

It is a plea for mercy and only used where there is no technical reason for a claim (loss) to be accommodated under a specific insurance policy. Continue reading “EX-GRATIA CLAIM SETTLEMENT IN INSURANCE”